Eagletv Video Playback Issues and Refund Policy FAQ

1. What should I do if a video doesn't play on my browser or device?

If a video doesn't play on your browser or device, try the following troubleshooting steps:

• Change Browser: Switch to a different browser (e.g., Chrome, Firefox, Safari, Edge) to see if the issue persists.
• Update Browser: Ensure that your browser is up to date with the latest version.
• Clear Cache: Clear your browser's cache and cookies.
• Disable Extensions: Disable any browser extensions that might interfere with video playback.
• Restart Browser: Close and reopen your browser.

2. What if the video still doesn't play after changing browsers?

If the issue persists after changing browsers, try the following:

• Check Internet Connection: Ensure your Wi-Fi or cellular network connection is stable.
• Restart Router: Restart your Wi-Fi router.
• Check Speed: Test your internet speed to ensure it meets the minimum requirements for streaming.
• Use Ethernet: If possible, use a wired Ethernet connection for a more stable connection.

3. What should I do if a video doesn't play on my device?

If a video doesn't play on your device, try these steps:

• Restart Device: Restart your smartphone, tablet, or computer.
• Update OS: Ensure your device's operating system is up to date.
• Try Another Device: Try playing the video on a different device to see if the issue is device-specific.

4. What should I do if videos don't work on Chrome or another specific browser?

If videos don't work on Chrome or another specific browser, try these steps:

• Update Chrome: Ensure that Chrome is updated to the latest version.
• Disable Extensions: Disable any extensions that might be blocking video playback.
• Use Incognito Mode: Try playing the video in Chrome's incognito mode to rule out extension interference.

5. What if I still experience issues with video playback after troubleshooting?

If you continue to experience issues after troubleshooting, please contact our customer support team within 72 hours of encountering the issue. Provide detailed information about the problem and the steps you have already taken.

6. What is the Eagletv refund policy?

Our refund policy allows users to request a refund within the first 7 days of a monthly subscription or the first 30 days of an annual subscription if they are not satisfied with our service. Refunds will not be issued after these periods.

7. How can I request a refund?

To request a refund, contact our customer support team via the contact page on our website. Provide your account details and the reason for your refund request. Our support team will verify your account and eligibility for a refund.

8. What if I experience technical issues that prevent me from using the service?

If technical issues prevent you from using our service and we are unable to resolve the problem, you may be eligible for a refund. Contact our customer support team within 72 hours of encountering the issue.

9. Can I get a refund if I cancel after the free trial ends?

No, you must cancel before the free trial period ends to avoid being charged. Once the free trial transitions to a paid subscription, the standard refund policy applies.

10. How long does it take to process a refund?

If your refund request is approved, the refund will be processed within 10 business days. The amount will be credited back to your original method of payment.

11. How can I contact customer support for refund requests or technical issues?

You can reach our customer support team through the contact page on our website. Provide detailed information about your account and the issue you are experiencing to receive prompt assistance.